“Application of Determinacy Analysis to the Study of Citizen Satisfaction with the Service-Based Public Management”, Mediterr. J. Soc. Sci., vol. 6, no. 6 S2, p. 444, Nov. 2015, Accessed: Mar. 11, 2025. [Online]. Available: https://www.richtmann.org/journal/index.php/mjss/article/view/8116