“The Effect of Consumer Relationship Management on Satisfaction and Loyalty: A Focus on Albanian Tour Operator Business”, Mediterr. J. Soc. Sci., vol. 6, no. 2 S1, p. 635, Mar. 2015, Accessed: Jan. 05, 2025. [Online]. Available: https://www.richtmann.org/journal/index.php/mjss/article/view/6001