Customers’ Expectations and Perceptions of Service Quality: The Case of a Retail Pharmacy Chain in South Africa. Mediterranean Journal of Social Sciences, [S. l.], v. 5, n. 20, p. 2648, 2014. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/4135.. Acesso em: 1 sep. 2024.