Satisfied with Quality Yet Wants to Switch: Case of ‘Satiated Customer’ in Telecom Services. Mediterranean Journal of Social Sciences, [S. l.], v. 6, n. 6 S4, p. 192, 2015. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/8285.. Acesso em: 9 jan. 2025.