The Effect of Consumer Relationship Management on Satisfaction and Loyalty: A Focus on Albanian Tour Operator Business. Mediterranean Journal of Social Sciences, [S. l.], v. 6, n. 2 S1, p. 635, 2015. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/6001.. Acesso em: 12 apr. 2025.