The Relationship between Customer’s Cognitive Evaluations, Affective Responses and Complaint-Handling Satisfaction (A Case Study of Tejarat Bank and Parsian Bank in Tehran). Mediterr. J. Soc. Sci. 2015;6(3 S2):692. Accessed November 21, 2024. https://www.richtmann.org/journal/index.php/mjss/article/view/6643