The Impact of Supply Chain Management in the Operations of a Passenger Rail Transport System: A Case Analysis of Passenger Rail Transport from 2009 to 2015

Abstract

The article looks into the influence that supply chain management has in the operations of a passenger rail company in South Africa. The case analysis was based on desktop research on PRASA annual reports from 2009 to 2015 including the two Corporate Plans from 2015 to 2019. Successes and challenges encountered in the organisation will be analysed. Areas to be analysed include enhancement of technical skills, the refurbishment programme, patronage growth, customer satisfaction and passenger safety among others. The article covers the impact of supply chain management (SCM) on the general corporate performance; analyses the risks and disruptions derived from the various supply chain sources undermining supply chain performance; identified, shared and promoted the uptake of best practice in supply chain management.

DOI: 10.5901/mjss.2017.v8n2p47