An Investigation into Relationship among Application of IT on Organizational Performance via Sink’s Technique (Case study: Taxation Administrations in North Iranian Provinces)

Abstract

We examine the relationship among application of Information Technology (IT) in organization and organizational performance based on Sink’s technique in Taxation Administrations at Guilan and Mazandaran provinces (north Iranian provinces) in the present article. The methodology of this study is of descriptive and inferential type. Statistical population of the present research includes IT directors, experts, and users in the given organization comprising of 450 participants out of them 50 respondents were chosen by means of simple randomized sampling technique. The standardized questionnaire has been employed a tool for data collection including two inventories relating to IT measurement and organizational performance. The reliability rates of IT related questionnaire and also (organizational performance) questionnaire were acquired 0.915 and 0.855 respectively. Research analysis was carried out at two levels of descriptive and inferential statistics. The research findings showed that there was positive significant relationship among application of the existing IT level in organization and organizational performance and application of IT had positive significant relationship with variables of efficiency, quality, effectiveness, quality of working life, creativity, innovation, and productivity, but it has positive relationship with variable of profitability that was not statistically significant. The maximum and minimum rates of relationship belonged to IT application with creativity and innovation as well as IT application with profitability at levels of 0.406 and 0.206, respectively. Overall, results of this study indicate that improvement in organizational performance based on Sink’s technique is highly affected by application of IT.

DOI: 10.5901/mjss.2016.v7n51p9