A Critical Investigation into the Impact of Intelligence upon Organizational Citizenship Behavior

Abstract

Nowadays, employees play a pivotal role in achieving the goals of the organizations and especially the quality of the services in service organizations. The current investigations have confirmed that the organizational intelligence and organizational citizenship behavior variables influence the performance of the employees and organizations substantially. This study aims to investigate the intelligence impact on organizational citizenship behavior among the nurses at the governmental hospitals in Kermanshah Province, Iran. The sample volume was determined 220 individuals by the means of Cochran Formula. In addition, the organizational intelligence questionnaire (Fulford Enz, 2009) as well as the organizational citizenship behavior (Lee & Allen, 2002) were distributed among 220 individuals. The collected data were analyzed using LISREL and SPSS software. Based on the research findings, it could be concluded that organizational intelligence and its dimensions make a significant impact on organizational citizenship behavior at physical education offices in Kermanshah province, Iran.

DOI: 10.5901/mjss.2016.v7n3s3p319