The Effectiveness a Role of the Ombudsman's Makassar

Abstract

This study aims to determine the effectiveness of the Ombudsman's (a government appointee who investigates complaints by private persons against the government) role Makassar through analysis of, 1) the readiness of the ombudsman Makassar to receive reports or complaints from the public, 2) the strategy pursued by the ombudsman city of Makassar in following up on public complaints 3) quality of service of government agencies to the community after complaint ombudsman to the city of Makassar. The research method used is descriptive research qualitative, whereas the approach used is phenomenological. The informants are the Ombudsman Commissioner Makassar, assistant commissioner, Commissioner of staff, agency or local work units (SKPD) reported and the reporting community. From the results of this research is that Commissioner Ombudsman Makassar, has been carrying out its duties as a supervisor of public services by receiving reports from the public on violations committed by government agencies (SKPD) and then follow up by providing recommendations to the agency or a report to city government (Mayor of Makassar) with the aim of to improve the performance of SKPD its unfavorable. Thus, Ombudsman Makassar showed effectiveness in carrying out the role, tasks, and functions.

DOI: 10.5901/mjss.2016.v7n3p229