Human Resources Behaviour in Goverment Organization (Population and Civil Registration Agency of DKI Jakarta Province)

Abstract

Population and Civil Registration Agency of DKI Jakarta Province service had not yet shown society-based service. This research aimed to analize Human Resource (HR) behaviour on Population and Civil Registration Agency of DKI Jakarta Province in giving public service in population and civil registration sector. This research used qualitative approach. Data and information were collected from various sources using literature study, document, interviewed and observation method in research location. Research finding showed that those Agency need to maximize HR capacity development, to immediately formulate organizational goal in certain work chain with clear duty, obligation and authority in detail for each individual that is equipped with description on what to perform, what working unit should perform and for what reason those duties are performed. In addition, the government apparatus must be given the improvement of education and training to enhance professionalism. From research result new concept were obtained, that are Leadership Aspect effect HR Capacity Development Aspect. Authority Aspect and professionalism Aspect as those three aspects so much depend on policy issued by leader and implemented leadership type. It also affects the career development apparatus.

DOI: 10.5901/mjss.2015.v6n5s5p52