Improvement of the Public Services Provision System in the Labor Market of the Russian Federation

Abstract

The article presents the results of a comprehensive survey made in 2014, where the object of study was a public institution subordinated to the Moscow Department of Labor and Employment A comprehensive assessment of the Moscow Employment Service is of special significance primarily because it includes 11 employment centers and 52 regional departments which serve approximately 7.5 million inhabitants within its region. In the course of the study it has been revealed that the current evaluation system which covers the Employment Service performance also causes a number of counter-productive problems regarding the promotion of employment management. The issue of the day is to improve the efficiency and effectiveness of the Moscow Employment Service, and furthermore to implement both a simple and complex or comprehensive public services model. Given that the employment centers are providing a wide range of different public services, the targets can be divided into ‘simple’ and ‘ultimate’ (complex) categories relative to their significance. Simple public services, being tools in respect of the ultimate goals of customer interactions, include finding vacant positions or applicants, which in turn are complex or ultimate services. Adding such classification to public services allows improvements to be made in the model for rendering public services based on the principle of their continued provision while creating additional value for the consumer. The proposed advanced model requires a unified system for collecting and analyzing information about the level of provision of public services and for monitoring the impact of implemented measures to improve the overall quality of public services.

DOI: 10.5901/mjss.2015.v6n5s4p76