Real-Life Problem Solving Skills Required From Office Managers in the Labour Market

Abstract

Advancements and growth in technology demands frequent changes in skills and competencies acquisition; prominent among which are problem-solving skills. The study sought employers’ ratings on the demands of the labour market for 10-item areas of problem-solving skills generated. The 364 respondents drawn from small scale, medium scale and large scale businesses, later delineated into employers in manufacturing and commercial industries revealed an increase in the level of problem-solving skills relevant for the new millennium for good values in service delivery and creativity in job performance. ANOVA, t-test, mean and SD were utilized for analysis while decision rules were applied meant for business educators in order to enable them impart the right problem-solving skills into secretarial and management students, and for a new curricula to accommodate behavioural objective ingredients that will ensure creativity with zero operational casualties for the graduates while in the labour market.

DOI: 10.5901/mjss.2013.v4n5p169