Quality of Work Life Metrics as a Predictor of Job Satisfaction and Organizational Commitment: A Study with Special Reference to Information Technology Industry

Abstract

Information Technology (IT) industry in India is playing a very important role in putting India on the global map. This industry has become one of the most significant growth catalysts for the Indian economy. Indian firms, across all other sectors, largely depend on the IT service providers to make their business processes efficient. NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020. The major strength of IT industry lies in its human resources. Human resources play a pivotal role in the success of the IT industry. Today’s IT industry concentrates on its so called intellectual capital for enhancing its growth. They make the employees committed and satisfied through providing a satisfactory quality of work life. QWL in IT industry influences job satisfaction and organizational commitment to a greater extent as compared to other industry.

DOI: 10.5901/mjss.2015.v6n3s2p170