Passengers’ Perception Towards Physical Security Measures of Suvarnabhumi Airport Rail Link Service

Abstract

This research aimed to study perceived physical security measures of passengers towards Suvarnabhumi Airport Rail Link service. The specific objectives of this explanatory quantitative study were 1) to describe Airport Rail Link customers in terms of socio-demographic characteristics, decisions of using of service factors, and their perceptions of security measures; 2) to examine significance mean differences between socio-demographic characteristics and frequency of using Suvarnabhumi Airport Rail Link service in evaluating security measures; and 3) to generate implications of research findings to respond physical security measures of Suvarnabhumi Airport Rail Link services. In this research, a 25-item of self-administered questionnaire developed by Promsri (2009) was used for data collection. There were three parts of questionnaire to assess security measures. Physical security measures were measured by Suvarnabhumi Airport Rail Link customers using five dimensions of Security Risk Assessment Questionnaire, which consisted of access control system, CCTV and VDO system, communication and public relations system, protective lighting system, and personal control and security guard system. Samples of 400 respondents participated in data collection. The internal reliability of scale showed a Cronbach’s alpha of 0.87. Results showed that the level of overall assessment of security measures of Suvarnabhumi Airport Rail Link were in a high evel ( = 3.56)The analysis of independent t-test indicated no significant mean difference between male and female passengers and for marital status in evaluating security measures of Suvarnabhumi Airport Rail Link service. Analysis of variance (ANOVA) revealed statistically significant differences among passengers in different age groups, educational levels, and frequencies of using service to perceived security measures of Suvarnabhumi Airport Rail Link service. Recommendations for research implementations for Suvarnabhumi Airport Rail Link of Thailand were to install X-ray equipment (Walk through Metal Protector) as a detective assistance for security management, and to strictly check passengers when enter to the Suvarnabhumi Airport Rail Link terminal or station.Future research recommendations were also discussed.

DOI: 10.5901/mjss.2015.v6n1p309