Investigation of the Influence of Trust on Participative Performance of Employees (Mediating Role of Commitment) in Social Security Organization Departments in Guilan Province

Abstract

The present research aims to investigate the influence of trust on participative performance of employees by considering mediating role of commitment (case study: organization of social security). Statistical population of the research included all employees of social security organizations in Guilan Province in 2012. Cluster random sampling method was used for selecting 301 people out of 599 employees and finally, 300 questionnaires were analyzed. Questionnaire was used for data collection and its Cronbach’s alpha was equal to 0.845. LISREL software was used for data analysis. Results of the hypotheses test showed that personal trust has a positive impact on team trust and increases it. Further, team trust had positive influence on commitment and improves employees’ commitment. However, personal trust did not have any influence on commitment. Personal trust also had positive and direct impact on participation and improves participation in employees’ performance. Results of the fifth and sixth hypotheses of the research showed that different types of commitment and team trust had direct and positive influence on participative performance and improve employees’ participative performance in social security organization in Guilan Province.

DOI: 10.5901/mjss.2014.v5n23p2777