Managers and Employees’ Perception of the Impact of Electronic Banking on Bank Operational Efficiency. A Case of Commercial Banks in Zimbabwe

Abstract

The main objective of the paper is to assess the managers and employees’ perception of the impact of electronic banking on operational efficiency of commercial banks in Zimbabwe. An exploratory research design was employed to address the objectives of the study. Fifteen commercial banks operating in Bulawayo were chosen. The sample of the study consists of eighty participants composed of sixty management staff and twenty employees. A questionnaire and personal interviews were used to solicit information from the participants. The results revealed that electronic banking enhanced the operational efficiency of the commercial banks in Zimbabwe. There is need for the government to improve its legislation and telecommunication infrastructure for the banks to enjoy on a full scale the benefits of electronic banking.

DOI: 10.5901/mjss.2014.v5n23p85