ORGANIZATIONAL CULTURE’S EFFECTS ON ORGANIZATIONAL CONFLICT: STUDY OF A FIVE STAR HOSPITALITY BUSINESS

Abstract

In tourism industry, attitudes and behaviors of hospitality businesses’ employees who are in direct and continuous communication with guests constitutes a critical importance for the sector. Therefore, attitudes and behaviors developed by employees towards the organizational culture they are in, must be monitored and necessary measures to prevent possible conflicts must be taken. In this study, Çelik’s (2007) Organization Culture Scale and Rahim’s (1983) Organizational Conflict Scale have been utilized to determine the effects of organizational culture on organizational conflict and applied on 226 employees who work at a five star hospitality business in Antalya. Organization culture has been found to be influential on all personal, group and group identity conflicts as a result of the study.

DOI: 10.5901/mjss.2014.v5n22p48