Managing Learning and Change: Factors Influencing the Effectiveness of Soft Systems Methodology

Abstract

Soft Systems Methodology (SSM) aims to bring about learning and change in problematical situations. This study explored the application of SSM in the sugar industry and identified factors that play a role in achieving such outcomes. The qualitative research approach was used. Stakeholders were engaged in interviews and workshops. Data were analysed using thematic analysis. The findings were that critical factors such as starting conditions, time allocated, grouping of participants and prompts by the facilitator affect the SSM process. These factors – along with strategic initiatives led by significant participants that occurred behind the SSM scenes – were found to impact on the extent to which participants were able to confront the issues, engage in learning, and consequently take ownership of the implementation of the proposals directed at change.

DOI: 10.5901/mjss.2014.v5n20p1125