The Effectiveness and Consistency of Disciplinary Actions and Procedures within a South African Organisation

Xavier Knight; Wilfred I. Ukpere

Authors

Xavier Knight Department of Industrial Psychology and People Management, Faculty of Management, University of Johannesburg, Johannesburg, South Africa
Wilfred I. Ukpere Department of Industrial Psychology and People Management, Faculty of Management, University of Johannesburg, Johannesburg, South Africa

Abstract

Disciplinary procedures are used to correct behaviour which contradicts organisational goals and brings about labour peace in the workplace. However, if incorrectly applied, its consequences can be felt throughout the organisation. The objective of this paper was to examine how employees perceive the application of disciplinary action in the organisation and whether they felt that leaders were following correct procedures in this regard. A closed-ended questionnaire was distributed to a sample group of employees, where after focus group interviews were held to elaborate on answers given. The results revealed that employees felt disciplinary procedures were inconsistently applied, and that not all employees received the same treatment for similar actions. It is suggested that leaders within the investigated organisation receive guidance and appropriate training to correct this perception, which will lead to the consistent application of discipline and appropriate treatment of all employees, resulting in improved employee morale, motivation and a healthier work environment.

DOI: 10.5901/mjss.2014.v5n4p589