Job Satisfaction in the Healthcare Services in South Africa: Case of MPH

Abstract

The ultimate goal in the health environment is quality service delivery it is imperative that employees perform optimally and maintain acceptable levels of job satisfaction. The aim of this study was to investigate how job satisfaction of healthcare personnel influence quality service delivery through productivity, work performance, employee loyalty and retention at Mafikeng Provincial Hospital (MPH) in the North-West Province. The study utilized a descriptive method in order to reach its aim and the results reveal that among the determinants of job satisfaction, the availability of sufficient resources to do the work was selected as the major determinant of employee job satisfaction at MPH and at least 56.3% of the MPH workers were not satisfied with sufficient resources available to do their work, which hindered the effectiveness of service delivery. Satisfaction with job done by immediate supervisor was the second determinant of job satisfaction on this aspect the organization is doing very well with 66.0% of the respondents reported satisfaction with their immediate supervisor’s jobs. The findings from the study show that job satisfaction improves productivity and performance, this was evident from majority of respondents (83.5%) who agreed that job satisfaction affects the way they met their target quotas, this makes logic when we look at the response rate of 79.6% of employees who agreed that they spent productive time working on the tasks assigned to them, rather than idling or doing other things which do not benefit the organization.

DOI: 10.5901/mjss.2014.v5n3p94