The Impact of Organisational Commitment and Demographic Variables on Organisational Citizenship Behaviour

Abstract

Organisational citizenship is regarded as one of the most important factor that enhances organisational effectiveness. The main purpose of this study was to explore the impact of organisational commitment on organisational citizenship behaviour (OCB). Demographic factors, such as, age and gender effects on organisational citizenship behaviour of University employees were also examined. The study employed a quantitative research design. A stratified random sample of 68 academic and non academic staff participated in this study. A self administered questionnaire was used for data collection. The questionnaire consisted of three subsections: a self-designed biographical data questionnaire. To measure organisational commitment, Meyer and Allen’s (1997) 12-item five-point Likert-type rating scale was used. To measure organisational citizenship behaviour, Podsakoff, Mackenzie, Moorman and Fetter (1990) 27-item five-point Likert-type rating scale was used. Data analysis was done by means of descriptive statistics, Pearson Product Moment Correlation and t-test. The results indicated the view that organisational commitment impacts positively in enhancing the organisational citizenship behaviour of the employees. The findings also revealed that age and gender play no role in the practice of employees’ organisational citizenship behaviour. The practical implications of this study; in order to succeed on its mission managed should increase the levels of organisational citizenship behaviour in their employees by consistently recognizing employees who engage themselves in such behaviour.

DOI: 10.5901/mjss.2014.v5n2p643