Emotional Dissonance and Job Satisfaction: The Moderating Role of Organisational Commitment and Task Significance

Letizia Dal Santo; Sabine Pohl; Adalgisa Battistelli

Authors

Letizia Dal Santo University of Verona, Department of Psychology and Anthropology, Italy
Sabine Pohl Professor, Laboratoire de Psychologie du Travail et Economique, Université Libre du Bruxelles, Bruxelles, Belgium
Adalgisa Battistelli Professor, Laboratory Epsylon Dynamics of Human Abilities and Health Behaviors, Université Paul Valéry Montpellier 3,

Abstract

Aim: Emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative outcomes, such as job dissatisfaction (Yang & Chang, 2008). Although there does exist some general support and acceptance of the positive link between emotional dissonance and job dissatisfaction, there are some inconsistencies in these findings (Pugh, Groth, & Hennig-Thurau, 2010). The aim of our study is to verify whether the relationship between emotional dissonance and job satisfaction can be influenced by organizational commitment and task significance. Method: A questionnaire was distributed to 222 nurses, working in two multidisciplinary hospitals in the Northwest region of Italy. Results and conclusion: Results provide support for the moderating role of organizational affective commitment and task significance. Organizational affective commitment and task significance can help nurses in moderating the detrimental effects of emotional dissonance on job satisfaction.

DOI: 10.5901/mjss.2013.v4n13p691