Neuroticism as a Determinant of Job Satisfaction among Bank Employees

Clifford Kendrick Hlatywayo; Tatenda Shaleen Mhlanga; Tawanda Zingwe

Authors

Clifford Kendrick Hlatywayo University of Fort Hare, Alice, South Africa
Tatenda Shaleen Mhlanga University of Fort Hare, Alice, South Africa
Tawanda Zingwe University of Fort Hare, Alice, South Africa

Abstract

The study explored the relationship between neuroticism and Job satisfaction. Employees with low levels of neuroticism experience higher levels of job satisfaction. The banking environment requires employees with low levels of neuroticism due to the nature of services they offer. A quantitative technique was adopted, to determine the relationship between neuroticism and job satisfaction SAS 9.1, Pearson’s Correlation Coefficient, ANOVA and Waller- Duncan K-ratio T-Test and T-Test were used. Findings indicated employees had low level of criticism and were satisfied with their jobs. However the level of neuroticism was influenced by demographic variable (age, race, and bank) but this did not have any significant impact on overall job satisfaction. The findings will aid management institutions in selecting, and retaining employees as higher job satisfaction is linked to higher levels of productivity, effectiveness and commitment

DOI: 10.5901/mjss.2013.v4n13p549