The Alleviating Effect of Perceived Supervisor Support on Workload, Work-Family Conflict & Learned Helplessness

Abstract

The main purpose of this study is to examine the effects of perceived-workload and work-family conflict (WFC) on learned
helplessness. While examining the role of the aforementioned variables, the effect of supervisor support was taken into account because
support given by supervisors is believed to alleviate the adverse impact of workload and WFC. A total of 155 people working in a private
bank in Turkey filled out the questionnaire. Participants rated the items that measure perceived workload, WFC, supervisor support and
helplessness. Moderated mediation analysis was conducted to reveal the direct and moderating effects. In general, the results were
found to be as expected. As employees experience high workload and WFC, their propensity to feel helplessness seems to increase.
However, as perceived supervisor support increases, the adverse effect of WFC and workload on helplessness seems to diminish.
However, it is noteworthy to say that the alleviating effect of support is effective up to some point. At high levels of workload and WFC,
helplessness felt by employees increases substantially.