Exploring Organizational Citizenship Behavior and its Critical Link to Employee Engagement for Effectual Human Resource Management in Organizations

Abstract

Organizational Citizenship is one of the emerging management concepts that are being emphasized for its unique
constitution. Organizations strive to establish organizational citizenship behavior (OCB) among their employees for attaining
exceptionally motivated workforce. The purpose of this paper was to explore Organizational Citizenship Behavior (OCB) and its
importance in recent times. It elaborates the extent to which five core job characteristics of Job Characteristic Model (JCM) lead
to organizational citizenship and its impact of employee engagement and commitment on OCB. Qualitative research design has
been adopted where extensive literature resources have been elaborated in order to understand the relationship. Researchers
have presented a detailed model explaining Organizational Citizenship Behavior (OCB) and its critical link with JCM and with
employee commitment and job engagement. Findings reveal that four dimensions (task variety, task identity, task significance
and task autonomy) Job Characteristic Model (JCM), and employee engagement produces positive impact on OCB. However,
the impact of employee commitment on OCB is not yet obvious.