Investigating the Essential Factors on Student Satisfaction: A Case of Albanian Private University

Abstract

This study aims to examine an Albanian's private university in terms of student satisfaction; for student satisfaction in higher education is regarded an essential factor to obtain academic success in both educational arena and in higher education itself as well. In this study, a questionnaire was utilized in a private university in Albania to identify student satisfaction by considering six major factors. A ‘77-item’ survey was conducted based on classroom-administration to identify which factors were prioritized by students for fruitful outcome. This study reveals that satisfaction model of education gives a ground to student-centered learning that causes effective teaching/learning, improves communication skills, and supportive learning environment. Institutional evaluation seems indispensable in the competitive educational environment. The results demonstrate that students giving more importance to academic staff, teaching, and relationships apart from technology, administration, and campus facilities. The results require that private educational institutions should take into consideration these 6 factors while allocating their existing resources for satisfying student expectation as well as competing with the challenging educational world. The findings of this study recommend the university administration to consider which factors to be essential one after another for providing a quality educational environment and with the aid of those factors; how to overcome this competitive educational world to obtain more academic achievement.

DOI: 10.5901/jesr.2014.v4n1p489