The Culture and Educational Development of Job Description in Banking Services in Albania

Abstract

Diffusion of information technology and communication, increasing the use of personal computers, facilitating the internet
connections as well as the wide spread of mobile phones have attracted the attention of banks towards the possibility of development of
electronic banking. In this material we will try to analyze the recent developments that occurred in the Albanian banking system, we will
focus on the online services that banks offer. Another reason for using electronic banking was and the need to minimize costs and to
increase the efficiency of banking services.Based on these two reasons banks have used Internet interactions as the main
distinguishing characteristics, developing the structure of banking service in order to meet the customers increasing needs and their
incomes. The challenge for this industry is how to design this new channel for the provision of banking services in a simple and reliable
way for the costumers. Electronic banking is relatively new. Initially, he was presented at the 80’s, however only in the mid of the 90’s it
was widely spread, especially in the last decade electronic banking transactions have increased.