Consistency of Public Service Management in Implementing Good Governance in Indonesia: A Case Study in Kendari City

Abstract

One of the influence factors of Good Governance is the implementation of good public service management organized by the public service in Indonesia. This study aims to analyze the consistency of public service management in implementing good governance in public services in Kendari City. This study employed survey design and collecting data from the respondents who worked in the Public Service Office in Kendari City Government. The number of respondents is about 128 as the primary data using questionnaires. In order to cover the factors of good governance we used six dimensions as follow tangible, reliabilities, responsiveness, courtesy, security and competence. Data analysis was conducted by Structural Equational Model (SEM). The results of this study illustrate that public service management, covering the dimensions of the tangible, reliabilities, responsiveness and dimensions of courtesy shows that partially there is no significant influence on the application of good governance. While the dimensions of the Security and the dimensions of competence partially have a significant effect on the application of Good Governance. Simultaneous test results show that the dimensions of tangible, reliability, responsiveness, courtesy, security and competency together have significant effect on the implementation of Good Governance to Kendari City Government. Changes in the good governance paradigm to new government or electronic government by implementing the technology-based work system and information with the supply of integrated software applications, online-based service systems that can be accessed by all communities or customers. Those are the effort that must be implemented in public organizations in Kendari Cit to improve excellent service and electronic system. 

Received: 25 April 2022 / Accepted: 17 September 2023 / Published: 5 November 2023