Perception of Humanised Care in Hospitalised Patients in a Public Institution in Post-Pandemic Lima, Peru

Abstract

Objective: To determine the level of perception of hospitalised patients in a public institution in post-pandemic, Lima-Peru. Methodology: Quantitative, descriptive, cross-sectional, non-experimental design.280 patients from the medical service. An instrument with characteristics of humanised nursing care was used, which was subjected to validation and reliability. Results: It is evident that the majority of patients perceive humanised care as favourable to moderately favourable. The dimensions that stand out according to their importance are prioritising the cared-for person, nurse characteristics, proactivity and emotional support. It is concluded that humanised care in post-pandemic is key to sustain the work of caring, where the patient in a condition of vulnerability and exhaustion as a result of the disease, needs care with high professional competencies, soft skills and a safe environment, to ensure strengthening the users' perception of the quality of the health services provided. It is evident that nurses have the capacity for resilience in adverse environments; however, training and coaching are essential for them to be able to apply coping strategies and avoid emotional exhaustion in their work.

Received: 11 October 2022 / Accepted: 17 February 2023 / Published: 5 March 2023