Does Emotional Intelligence Affect Organizational Success in the Banking Sector in an Emerging Market?

Ismail  Raisal; Nishad  Nawaz; Kunjithapatham  Appasamy; Vijayakumar  Gajenderan; Arun Kumar  Tarofder

doi:10.36941/ajis-2022-0087

Authors

Ismail Raisal Department of Management, Faculty of Management and Commerce South Eastern University of Sri Lanka, Oluvil, Sri Lanka
Nishad Nawaz Department of Business Management, College of Business Administration, Kingdom University, Riffa, Bahrain
Kunjithapatham Appasamy Sri Sankara Arts and Science College (Autonomous), Enathur Road, Enathur, Tamil Nadu 631561, India
Vijayakumar Gajenderan Department of Commerce, Sir Theagaraya College, 1047, 345, Thiruvottiyur High Rd, Mottai Garden, Old Washermanpet, Chennai, Tamil Nadu 600021, India
Arun Kumar Tarofder Faculty of Business Management and Professional Studies, Management and Science University, University Drive, Off Persiaran Olahraga, 40100 Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.36941/ajis-2022-0087

Keywords:

employees’ performance, emotional intelligence, self-control, self-regulation, social awareness

Abstract

The paper aims to study the effect of emotional intelligence and the performance of State Commercial Banks employees in Sri Lanka. Knowing the reason behind the job performance of workers is an important issue for scientific discipline. Theoretical viewpoints contain the emotional intelligence of executive-level employees, such as aspects of self-control, self-regulation, social understanding, empathy and motivation. Five basic hypotheses were investigated for employees’ emotional intelligence and performance to achieve the objective. The paper follows a quantitative approach. In total, 100 responses were collected from 153 samples, consisting of managerial level employees from Peoples Banks and Bank of Ceylon in Sri Lanka, analyzed using correlation and regression models. The findings of the study prove that emotional intelligence has a substantial positive relationship with employee success. It is suggested that the organization’s continuous training program is crucial to improving emotional intelligence and increasing managers’ performance levels.

Received: 30 January 2022 / Accepted: 4 April 2022 / Published: 5 May 2022