Organisational Structure as a Strategic Enabler of Commercial Bank Employees in Nigeria

Abstract

The structure is a critical part of organisation design which enhance or mar employee performance in an organisation. This study investigates the effect of organisational structure on employees' performance in selected commercial banks in Nigeria. The study adopted a positivistic research paradigm. One hundred ninety-two employees from three commercial banks, namely Access, Fidelity and Zenith banks in Anambra State, were selected using random sampling. Data collected from employees through a structured questionnaire were analysed using Analysis of Variance through the aid of SPSS version 26. The findings reveal that formalisation has a significant and positive effect on employees’ commitment at (F-value=2.233; p-value=0.022). The hierarchical layer in the banks has a significant and positive effect on employees’ efficiency at (F-value=0.726; p-value=0.015), while departmentalisation also has a significant and positive effect on employees’ service delivery at (F-value=2.142; p-value=0.016). Overall, this study concludes that organisational structure has a significant and positive effect on the performance of employees in commercial banks. Corporate strategists and human resource managers in commercial banks need to leverage organisational structure to enhance employees' commitment, efficiency, and performance and as a strategic enabler for improving the delivery of quality service internally to colleagues and externally to customers.

Received: 19 January 2022 / Accepted: 13 April 2022 / Published: 5 May 2022