Service Quality, Customer Satisfaction, Perceived Value and Brand Loyalty: A Critical Review of the Literature. Academic Journal of Interdisciplinary Studies, [S. l.], v. 2, n. 9, p. 223, 2013. Disponível em: https://www.richtmann.org/journal/index.php/ajis/article/view/838.. Acesso em: 24 nov. 2024.